Damaged & Lost Shipments
RECEIVING INSTRUCTIONS AND DAMAGE CLAIM POLICY
Damages during transit are common when transporting products. However, you can do your part to help prevent it and we will be happy to replace any product DAMAGED DURING SHIPPING AND REFUSED UPON DELIVERY. Call us and we will place a new order for you at no extra charge.
ATTENTION: PLEASE READ THIS NOTICE BEFORE SIGNING AND ACCEPTING YOUR SHIPMENT
FAILURE TO FOLLOW THESE PROCEDURES MAY JEOPARDIZE YOUR RIGHTS TO WARRANTY REPLACEMENT AND / OR REIMBURSEMENT FOR SHIPPING DAMAGE
- Please examine the shipment carefully for freight damage before the driver leaves. If there is obvious damage or if you have any reason to believe that there may be hidden damage to the product (e.g. outer packaging cracked or torn), please advise the delivery driver, make a notation on the bill of lading and delivery receipt and save all the paperwork.
- 2. If the damage is obvious at the time of delivery, please notify Wallbed Outlet immediately and take digital photos if possible of the damage before unpacking the skid. Please do not unpack until you have notified Wallbed Outlet as the freight company may need to send an independent inspector to document the damage in order to verify a claim for damages. We will also need a copy of the bill of lading the freight company gave you at the time of delivery.
- 3. If you don’t notice the damage until after unpacking the skid, please take digital photos of the damage. Notify Wallbed Outlet immediately with a detailed description of the damage as there is a two week window to report concealed damage to the freight company. Failure to report concealed damage before this time requirement may result in failure to receive warranty replacement or reimbursement.
If you have any questions regarding freight damage claims or any other questions regarding your order, please contact Wallbed Outlet at 888-810-4447.
